H2O Hair Salon and Spa Policies

• Cancellation Policy

*All clients are required to put a card on file to book an appointment!
*All Holiday appointments are required to pay a 50% deposit. 5 days leading up to any major holidays 100% of the appointment will be charged if there is a No-Show or last-minute 24-hour cancellation.
*Rescheduling Policy: All appointments rescheduled less than 24 hours in advance will be subject to a 50% deposit on the new appointment. However, if you reschedule more than once on late notice, the new appointment will be subject to a 100% deposit.
*All Saturday Holiday appointments canceled within 24 hours or no-showed will be charged 100%
*All Saturday and holiday appointments, Any ‘No Show’ on record that is unpaid is required to be paid in full to rebook unless indicated otherwise. You must pay 100% of such missed appointments.

*If you cancel your Appointments 3 or more times in a year in less than 48 hours before your online scheduling your profile will be disabled and you will have to call the salon in the 24-hour window in order to schedule with a 100% deposit non-refundable if you did not show up. We respectfully value your time as much as we value the time of our team members.

*Cancellation Policy for Appointments Under $100
• We require a 24-hour notice for any rescheduled or cancellation requests
Appointments canceled or rescheduled minutes than 24 hours before the scheduled appointment will be considered a no-show or last-minute cancellation and the policy goes as follows:
1st No Show – Will be charged 50% of that missed appointment
2nd No Show – Will be charged 50% of the missed appointment. To rebook, we will charge 50% of the new appointment.
3rd No Show- Must pay 100% of the missed appointment.

*Cancellation policy for Appointments Over $100
• All appointments over $100 are required to pay a 50% deposit at least 48 hours before the appointment (deposit goes towards the appointment)
• If the deposit is not made before 48 hours, the appointment will automatically be canceled
• Any appointments canceled or rescheduled within the 24 hours will result in loss of deposit
• Appointments rescheduled before 24 hour period:
1st Reschedule- deposit transfers to new appointment date
2nd Reschedule- loss of deposit and will have to pay a new deposit for a new appointment.

• If you’re new to our salon company please Add-on a Complimentary 15-minute consultation to your service.

• Please check out with the front desk to finalize your order. If you leave the salon company without checking out with the front desk, a 25% gratuity will be automatically added to your ticket upon check out.

• For any special requests, please call the salon AT LEAST 24-48 hours in advance. 919.286.0055

• Note: This Policy may change without any notice.

• We don’t accept personal checks as payments​

• We don’t accept American Express cards.

Payment Policy Update (update 03/18/2024)

Please note that as of April 5th, H2O Hair Salon and Spa will no longer accept American Express cards. If your profile currently includes an American Express card, we will contact you to update your payment method. We request that you provide an alternative payment option for future appointments.

We apologize for any inconvenience and thank you for your understanding.

• Gift Certificates

Gift cards and gift certificates are non-refundable and expires in one year. Gift cards are transferrable upon presentation of the original card.

• Children

Due to the relaxing nature of the H2O Hair Salon and Spa experience, we respectfully request 

children to be brought to the salon only when the child is receiving a service.​

• Pets

As much as we love our furry friends, please leave your pets at home. It is against NCDHD regulations for animals to be inside a salon unless it is a service animal.

• Personal Property

H2O Hair Salon And Spa is not responsible for any lost, damaged, or stolen property or garments.

• Our Guarantee

We take pride in, stand by, and guarantee our work at H2O Hair Salon and Spa. If you are not satisfied with your services or products we are happy to work with you and partner for a solution. We want to make sure you have the best possible experience every time you visit us.

• Services

1. For some color and chemical services guests will be asked to review and sign a service agreement stating the type of work designed by your stylist. This agreement will review your goals for your hair as well as stylist recommendations and a beauty budget.

2. All services received are NON-REFUNDABLE but we will be more than happy to schedule a corrective service if you are not satisfied with your service within 48 hours of your initial appointment. We will make every effort to make sure your service is in line with the service agreement completed with your stylist.

3. You must return within 3 days of your service so that your hair can be visually inspected. At that time we will make every effort to correct the problem by rescheduling you with the stylist who performed the initial service. Depending on the time the stylist has, we may do the corrective service the same day that you come to get visually inspected.

4. Unfortunately, we are not able to provide correct services beyond 5 days of initial appointment and another service will need to be scheduled if your hair goals have changed.

• Retail

1. If you are not satisfied with your retail products, we will gladly exchange them within 7 days of purchase for store credit towards other products or services. We are unable to provide cash refunds at this time.

2. Proof of purchase is required either via a receipt or your guest account with us for product exchanges or store credit towards other products or services.

3. We are not able to offer refunds on gift certificates and online orders. Balances on gift certificates may be transferred.